Got a question about your tbajee account, deposits, withdrawals, games, or bonuses? This FAQ page covers everything. Browse by category or search below — most answers take less than a minute to find.
Creating a tbajee account takes under two minutes. Click the Register button at the top of any page, fill in your name, mobile number, and a secure password, then verify your number with the OTP sent to your phone. Once verified, your tbajee account is active and ready to use. You can deposit and start playing immediately.
Make sure to use a valid mobile number — it's used for account verification, withdrawals, and support. You only need one account per person; duplicate accounts are not allowed under tbajee's terms.
You must be at least 18 years old to register and play on tbajee. This is a strict requirement and applies to all players regardless of location. tbajee takes responsible gaming seriously and reserves the right to request age verification documents at any time.
If you are under 18, please do not attempt to register. Visit our Responsible Gaming page for more information on our player protection policies.
Go to the Login page and click "Forgot Password". Enter the mobile number linked to your tbajee account and you'll receive an OTP. Use that OTP to set a new password. The whole process takes about 60 seconds.
If you no longer have access to your registered mobile number, contact tbajee support via live chat and the team will verify your identity and help you regain access.
No. tbajee strictly allows one account per person, per household, and per device. Creating multiple accounts to claim bonuses more than once is considered fraud and will result in all accounts being permanently suspended and any winnings being voided.
If you accidentally created a duplicate account, contact support immediately to have the extra account closed without penalty.
Basic verification happens automatically when you confirm your mobile number via OTP during registration. For higher withdrawal limits, tbajee may ask you to complete full KYC (Know Your Customer) verification by submitting a copy of your National ID card or passport.
Verified accounts enjoy faster withdrawals, higher limits, and priority support. The verification process is handled securely and your documents are never shared with third parties.
tbajee accepts deposits via the most popular mobile banking services in Bangladesh:
All transactions are processed in Bangladeshi Taka (BDT). There are no currency conversion fees and no hidden charges on deposits.
The minimum deposit on tbajee is kept low so that players at every budget level can enjoy the full game library. The exact minimum varies slightly by payment method, but is generally accessible for casual players. Check the cashier section of your account for the current minimum for your preferred payment method.
Deposits via bKash, Nagad, and Rocket are credited to your tbajee account instantly in most cases. If your deposit hasn't appeared within 10 minutes, check that the transaction was completed successfully on your mobile banking app, then contact tbajee support with the transaction reference number.
Yes. tbajee uses SSL encryption on all transactions and never stores your full payment credentials. All deposits go through the official payment gateways of bKash, Nagad, and Rocket — tbajee never asks you to send money directly to a personal number or unofficial account.
If you ever receive a message asking you to deposit to an unofficial number claiming to be tbajee, do not proceed and report it to support immediately.
Log in to your tbajee account, go to the Cashier section, and select Withdraw. Choose your preferred method (bKash, Nagad, or Rocket), enter the amount, and confirm. Withdrawals are sent to the same mobile banking number you used to deposit.
Make sure your account is verified before requesting a withdrawal. Unverified accounts may face delays or limits on payout amounts.
Most tbajee withdrawals are processed within a few hours. Verified accounts with no pending bonus wagering requirements typically receive their funds the fastest. During peak hours, processing may take slightly longer but tbajee aims to complete all withdrawals within 24 hours.
If your withdrawal has been pending for more than 24 hours, contact support with your withdrawal reference number for an update.
Common reasons for a rejected withdrawal include:
If none of these apply to your situation, contact tbajee support via live chat and they'll investigate and resolve the issue promptly.
tbajee does not charge platform fees on standard withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket) may apply their own standard transaction fees when receiving funds. These are set by the payment provider and are outside tbajee's control.
tbajee offers a wide range of games including video slots, live casino tables, fishing games, dice games, and a full sportsbook. Featured titles include Treasures of Aztec, Fortune Snake, Leprechaun Riches, Rave Party Fever, King of Fishing, and Monster Dice. New games are added regularly.
Visit the Game page for the full catalogue with descriptions, RTP figures, and direct play links.
Yes. All tbajee games use certified Random Number Generator (RNG) technology. This means every spin, dice roll, and card deal produces a completely random outcome that cannot be predicted or manipulated by the platform or any player.
RTP (Return to Player) percentages for each game are published transparently. Most tbajee games have an RTP between 95% and 97%, which is competitive with the best platforms globally. RTP is a long-term statistical average — individual sessions will always vary.
Absolutely. Every tbajee game is fully optimised for mobile play on both Android and iOS. You can play directly in your mobile browser without downloading anything, or download the tbajee app for an even smoother experience with faster load times and push notifications.
Games are designed to work well even on slower 3G connections, so you can play from anywhere in Bangladesh without needing a fast Wi-Fi connection.
Slots are reel-based games where you spin and match symbols to win. They're mostly luck-based with bonus features like free spins and multipliers. Fishing games like King of Fishing are action-based — you control a cannon, shoot at fish on screen, and earn coins based on what you catch. Fishing games have a skill element since better aim and smarter bullet management leads to better results over time.
tbajee offers a welcome bonus on your first deposit. The exact bonus amount and percentage is displayed on the promotions section of the site after you register. The welcome bonus gives you extra funds to explore the game library without risking your full deposit from the start.
To claim the welcome bonus, make sure to opt in during the deposit process. Bonuses not claimed at the time of deposit may not be applied retroactively.
Wagering requirements (also called rollover requirements) mean you need to bet the bonus amount a certain number of times before you can withdraw the bonus funds as real cash. For example, a 10x wagering requirement on a 500 BDT bonus means you need to place 5,000 BDT in total bets before withdrawing.
tbajee keeps wagering requirements reasonable and clearly states them for each promotion. Always read the bonus terms before claiming to understand exactly what's required.
Yes. tbajee regularly runs reload bonuses, free spins on selected games, cashback deals, and seasonal promotions. These are available to all active players, not just new registrations. Log in to your account and check the Promotions section to see what's currently available.
Subscribing to tbajee notifications (via the app or email) is the best way to make sure you never miss a limited-time offer.
Visit the App page on the tbajee website and follow the download instructions for your device. The Android APK can be downloaded directly from the site. iOS users can access tbajee through the mobile browser with a full app-like experience by adding the site to their home screen.
The tbajee app is free to download and takes up minimal storage space on your phone.
Yes. The tbajee APK is the official app distributed directly by tbajee. To install it on Android, you may need to enable "Install from unknown sources" in your phone settings — this is standard for apps not distributed through the Google Play Store. Only download the APK from the official tbajee website to ensure you're getting the genuine, safe version.
Never download the tbajee app from third-party sites or unofficial links shared on social media.
Yes. The tbajee app gives you access to the full game library, deposits, withdrawals, bonuses, live casino, and customer support — everything available on the desktop website. The app also adds extra features like push notifications for promotions, biometric login (fingerprint/face ID), and a layout specifically designed for one-handed mobile use.
Can't find the answer you're looking for? The tbajee support team is available 24/7 via live chat. Response times are typically under 2 minutes during peak hours.
tbajee is committed to responsible gaming. If you feel gambling is becoming a problem, visit our Responsible Gaming page for tools and resources to help you stay in control.
Still on the fence? Here's a quick look at what makes tbajee the go-to platform for online casino players in Bangladesh.
Every tbajee game runs on independently verified RNG technology. Outcomes are random, RTP figures are published, and no one — not even tbajee — can influence the result of a spin or roll. You play on a level playing field every single time.
Deposit and withdraw in Bangladeshi Taka with no conversion fees. bKash, Nagad, and Rocket are all supported. Deposits land instantly and withdrawals are processed fast — your money moves when you need it to, not days later.
tbajee was built for mobile players first. Whether you're on a budget Android phone or the latest flagship, the platform loads fast, looks sharp, and plays smoothly. Download the app or play straight from your browser — both work great on any screen size.
From classic slots and live dealer tables to fishing games and dice, tbajee has something for every type of player. New titles are added regularly so there's always something fresh to try. Check the full catalogue on the Game page.
tbajee rewards both new and existing players with welcome bonuses, reload offers, free spins, and cashback deals. Promotions are updated frequently so loyal players always have something to look forward to beyond just the games themselves.
Got a problem at 2am? The tbajee support team is available around the clock via live chat. Most queries are resolved in under five minutes. For account-specific issues, the team can escalate to a senior agent who will follow up until the matter is fully resolved.
If your question isn't covered in the FAQ above, the tbajee support team is ready to help you directly. Choose the channel that works best for you.
The fastest way to reach tbajee. Click the chat icon on any page and you'll be connected to a support agent in under two minutes. Available 24 hours a day, 7 days a week — no waiting, no queues during off-peak hours.
For detailed account queries, document submissions, or formal complaints, email the tbajee support team. Responses are typically sent within a few hours. Include your registered mobile number and a clear description of your issue for the fastest resolution.
Browse the full tbajee FAQ above for instant answers to the most common questions. Topics cover account setup, payments, games, bonuses, and the mobile app. Most players find what they need here without needing to contact support at all.
When contacting tbajee support, always have your registered mobile number and the relevant transaction or game reference number ready. This helps the team resolve your issue significantly faster without needing to ask for additional details.