Data Protection

tbajee Privacy Policy — How We Handle Your Personal Data

At tbajee, your privacy is not an afterthought. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and what rights you have over it. We've written this in plain language because you deserve to understand how your information is handled — not wade through pages of legal text to find out.

Last Updated: January 2025
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Data Sold to Third Parties
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Player Data Control
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Aligned Standards
Our Commitments

Six Ways tbajee Protects Your Privacy

These aren't just policy statements — they're the actual practices tbajee follows every day.

Encrypted From End to End

Every piece of data you send to tbajee — from your login credentials to your payment details — is protected by 256-bit SSL encryption. This means your information is unreadable to anyone who might intercept it in transit.

We Never Sell Your Data

tbajee does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used to operate your account and improve the tbajee platform — nothing else. That's a commitment we take seriously.

You Control Your Data

tbajee gives you meaningful control over your personal data. You can request access to the data we hold about you, ask for corrections, request deletion, or withdraw consent for certain types of processing — all by contacting our support team.

Minimal Data Collection

tbajee only collects the personal data that is genuinely necessary to operate your account, process transactions, and comply with legal obligations. We don't collect data for the sake of it — if we don't need it, we don't ask for it.

Clear Data Retention Limits

tbajee does not hold your personal data indefinitely. We retain data only for as long as it is needed for the purpose it was collected, or as required by applicable law. When data is no longer needed, it is securely deleted or anonymised.

Breach Notification Policy

In the unlikely event of a data breach that affects your personal information, tb ajee will notify affected players promptly and take immediate steps to contain and investigate the incident. We maintain a dedicated incident response process to handle such situations with speed and transparency.

01 Introduction

This Privacy Policy applies to all services provided by tbajee, including the tbajee website, mobile application, and any related platforms. It explains how tbajee collects, uses, stores, and protects your personal data when you interact with our services.

tbajee is committed to handling your personal data responsibly and transparently. We understand that players in Bangladesh and across the region place trust in us when they share their information, and we take that responsibility seriously. This policy is designed to give you a clear picture of exactly what happens with your data from the moment you visit tbajee.

This Privacy Policy should be read alongside the tbajee Terms and Conditions. Together, these documents form the full agreement between you and tbajee regarding your use of the platform.

By registering an account or using any tbajee service, you confirm that you have read and understood this Privacy Policy. If you do not agree with how tbajee handles personal data, you should not use the platform.

02 Data We Collect

tbajee collects personal data that is necessary to provide you with a safe, functional, and compliant gaming experience. The categories of data we collect include the following:

Category Examples Purpose
Identity Data Full name, date of birth, nationality, government ID Account registration and age/identity verification
Contact Data Email address, phone number, residential address Account communication and support
Financial Data Payment method details, transaction history, deposit and withdrawal records Processing payments and fraud prevention
Technical Data IP address, device type, browser type, operating system Platform security and fraud detection
Usage Data Games played, session duration, betting history, login times Responsible gaming monitoring and platform improvement
Communications Data Support chat logs, email correspondence Customer service and dispute resolution

tbajee does not collect sensitive personal data such as racial or ethnic origin, political opinions, or health information unless specifically required by law or responsible gaming obligations.

03 How We Collect Your Data

tbajee collects your personal data through several channels, all of which are clearly associated with your use of the platform:

  • Direct interactions — when you register an account, complete verification, make a deposit or withdrawal, contact support, or update your profile settings.
  • Automated technologies — when you use the tbajee platform, we automatically collect technical and usage data through cookies, server logs, and similar tracking technologies.
  • Third-party sources — in some cases, tbajee may receive data from identity verification providers, payment processors, or fraud prevention services to supplement the information you provide directly.

All data collection at tbajee is purposeful. We do not collect data speculatively or without a clear reason tied to the operation of your account or our legal obligations.

04 How We Use Your Data

tbajee uses your personal data for the following purposes. Each use is tied to a legitimate reason — either the operation of your account, a legal obligation, or the improvement of the tbajee platform.

  • To create and manage your tbajee account and verify your identity.
  • To process deposits, withdrawals, and other financial transactions securely.
  • To detect and prevent fraud, money laundering, and other illegal activity.
  • To comply with applicable laws and regulatory requirements, including anti-money laundering (AML) and know-your-customer (KYC) obligations.
  • To monitor gameplay for responsible gaming purposes and identify signs of problem gambling.
  • To provide customer support and resolve disputes or complaints.
  • To send you important account-related communications, such as transaction confirmations and security alerts.
  • To send promotional communications where you have given consent, and to manage your marketing preferences.
  • To analyse platform usage and improve the tbajee experience for all players.
  • To personalise your experience on the tbajee platform where applicable.

You can opt out of marketing communications from tbajee at any time by updating your preferences in your account settings or by contacting our support team. Opting out of marketing will not affect your ability to use the platform.

06 Data Sharing

tbajee does not sell your personal data to third parties. However, we do share data with carefully selected partners and service providers where necessary to operate the platform and meet our legal obligations. All third parties who receive your data are required to handle it securely and in accordance with applicable data protection laws.

  • Payment processors — to facilitate deposits and withdrawals on your tbajee account.
  • Identity verification providers — to verify your identity and age as required by our KYC obligations.
  • Fraud prevention services — to detect and prevent fraudulent activity on the platform.
  • Regulatory and law enforcement authorities — where required by law or in response to a valid legal request.
  • Technology and infrastructure providers — who support the operation of the tbajee platform under strict data processing agreements.

tbajee will never share your personal data with third parties for their own marketing purposes. Any data sharing is strictly limited to what is necessary for the purposes described above.

07 Cookies and Tracking Technologies

tbajee uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the site is used. Cookies are small text files stored on your device when you visit tbajee.

  • Essential cookies — required for the platform to function. These cannot be disabled without affecting your ability to use tbajee.
  • Functional cookies — used to remember your preferences and settings, such as language and display options.
  • Analytics cookies — used to understand how players use the tbajee platform so we can improve it. Data collected is aggregated and anonymised where possible.
  • Security cookies — used to detect and prevent fraudulent activity and protect your account.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the tbajee platform.

08 Data Retention

tbajee retains your personal data only for as long as it is needed for the purpose it was collected, or as required by applicable law. The following general retention periods apply:

  • Account and identity data is retained for the duration of your account and for a period of up to 5 years after account closure, as required by AML regulations.
  • Transaction records are retained for a minimum of 5 years in accordance with financial record-keeping requirements.
  • Customer support communications are retained for up to 3 years after the resolution of the relevant matter.
  • Technical and usage data is typically retained for up to 2 years, after which it is anonymised or deleted.

When data is no longer required, tbajee securely deletes or anonymises it so that it can no longer be linked to you as an individual.

09 How We Protect Your Data

tbajee takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, alteration, or disclosure.

  • All data transmitted between your device and tbajee is encrypted using 256-bit SSL/TLS technology.
  • Sensitive data such as payment information is stored in encrypted form and access is strictly controlled.
  • tbajee systems are monitored 24 hours a day, 7 days a week for suspicious activity.
  • Access to personal data within tbajee is restricted to staff who need it to perform their job functions, and all staff are trained on data protection obligations.
  • tbajee conducts regular security assessments and penetration testing to identify and address vulnerabilities.

While tbajee takes every reasonable precaution to protect your data, no system is completely immune to risk. You also play a role in keeping your account secure — use a strong, unique password and never share your login details with anyone.

10 Your Data Rights

tbajee respects your rights over your personal data. Depending on applicable law, you may have the following rights in relation to the data tbajee holds about you:

  • Right of access — you can request a copy of the personal data tbajee holds about you.
  • Right to rectification — you can ask tbajee to correct any inaccurate or incomplete personal data.
  • Right to erasure — in certain circumstances, you can request that tbajee delete your personal data.
  • Right to restrict processing — you can ask tbajee to limit how your data is used in certain situations.
  • Right to data portability — you can request your data in a structured, machine-readable format.
  • Right to withdraw consent — where processing is based on your consent, you can withdraw it at any time without affecting the lawfulness of prior processing.
  • Right to object — you can object to processing based on legitimate interests, including direct marketing.

To exercise any of these rights, contact the tbajee support team at [email protected]. We will respond to all valid requests within a reasonable timeframe and in accordance with applicable law.

11 Minors and Child Protection

tbajee is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If tbajee becomes aware that personal data has been collected from a minor, that data will be deleted immediately and the associated account closed.

If you believe that a minor has registered on tbajee or that their data has been collected, please contact us immediately at [email protected] so we can take prompt action.

12 Changes to This Privacy Policy

tbajee may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date.

For significant changes that materially affect how we handle your personal data, tbajee will notify registered players via email or an in-platform notification before the changes take effect. Continued use of tbajee after any update constitutes your acceptance of the revised Privacy Policy.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how tbajee handles your personal data, please get in touch with our team. We take all privacy enquiries seriously and aim to respond promptly.

  • Email: [email protected]
  • Live Chat: Available through your tbajee account dashboard, 24/7
  • FAQ: Visit our FAQ page for answers to common questions

Your privacy matters to us. If something in this policy is unclear or you want to know more about how a specific piece of your data is used, just ask — we're happy to explain.

Your Data Is Safe. Your Game Is On.

tbajee is built on trust, transparency, and security. Now that you know how we protect your privacy, join thousands of players across Bangladesh and start your tbajee journey today.